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How We Work
How We Work
At T.Webber Plumbing, Heating, Air & Electric we aim to make your lives simpler.
From the initial call into our service center through the post-job follow through, we provide you with the highest quality of service and professionalism available. Our job isn’t just to fix it. It’s to improve it!
Setting the appointment
Nobody likes to get an answering machine. That’s why at T.Webber Plumbing, Heating, Air & Electric we answer each call personally. Both during our regular business hours and also after hours, your call is directed to our friendly office staff.
We will do our best to work around your schedule in setting an appointment and even offer same-day service on most occasions. To make sure you can get on with your life while you’re awaiting your appointment, we schedule all our services in two-hour time blocks. No more waiting around in vain. On the day of the appointment, our office will give the property a call 30 minutes before the technicians estimated arrival time. This is both to ensure that someone is at the residence, and also to keep you informed of the technician’s status.
On the job
Our technicians arrive fully uniformed in our “plumbing shops on wheels,” prepared to do most all jobs right away. Once at the property, they will go over the T.Webber Promise, our company’s code of ethics. Then they will take a look at the situation and walk you through the problem at hand. Finally, they will give you your options and prices to do the work. If you would like to have the work done, they will take care of it right away. If for any reason you choose not to have the work completed at that time, there is a small trip fee incurred.
Flat Rate Pricing
T.Webber Plumbing, Heating, Air & Electric is flat rate pricing company. That means you will know the full cost of the job up front before we begin working. All of our technicians work out of an up-front pricing guide. The price for the services that we provide has been determined over time by averaging the time it should take a competent technician to do the job, working under normal circumstances with good parts and tools. The pricing reflects experience over time and across the industry.
How does flat rate pricing benefit you, the customer?
Well, to begin with – there are no surprises! With the conventional “time and materials” approach you will never know the full cost of the job until the work is completed. Sure, some contractors may ball-park figures, but if the work takes longer than expected, then YOU PAY. If the contractor is not efficient, runs into problems, needs to run out to get extra materials, is talking too much, etc your price will increase. With flat rate pricing, you never pay more than what you agree on before the work begins, no matter how long it takes. And that’s a promise.
